Privacy Statements

ACE Audiology is committed to protecting your privacy. We collect personal information, such as your contact details (personal data), and health-related information, such as your hearing status (health data). This information is essential for providing you with high-quality care and services.

Use and Disclosure of Personal Information

We may share your personal and health information with:

• Your treating medical practitioner or other specialists to whom you are referred.
• Hearing aid manufacturers to facilitate the production, repair, or servicing of hearing devices or alternative listening devices dispensed by us.
• Relevant government bodies, including the Commonwealth Hearing Services Program and Medicare Australia, for claims processing and compliance purposes.

Cookies and Marketing Communications

Our website may use cookies to enhance your online experience. These cookies may also be utilized by third-party entities supporting our online marketing efforts. If you prefer not to use cookies, you can disable them in your browser settings.

With your explicit consent, which can be provided via an electronic or paper form, ACE Audiology may send you marketing information through various electronic channels. You may opt out of receiving these communications at any time.

Accessing Your Information

If you need access to your information, such as a copy of your hearing test results to share with your doctor, you can request it directly from your practitioner or through our online portal. In cases where legal restrictions prevent us from disclosing certain information, we will explain the reasons to you. If any costs are associated with retrieving your information, we will inform you and obtain your agreement before proceeding.

Data Storage and Security

Your personal and health information is securely stored in both physical and electronic formats. We employ robust measures to protect your data against unauthorized access, misuse, or disclosure.

If you have questions or concerns about how your personal or health information is managed or wish to make a complaint, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.

Use of AI Scribe Technology

With your consent, ACE Audiology may utilize AI scribe technology during your appointment. This tool transcribes conversations with your audiologist in real-time to text format. These transcriptions are accessible only by your audiologist and are encrypted, securely stored, and confidentially managed on Australian-based servers. This ensures compliance with local jurisdiction requirements and safeguards your data to the highest security standards, preventing unauthorized access.

Thank you for trusting ACE Audiology with your care. We remain dedicated to protecting your privacy and ensuring the security of your information.